To request your health care records from this practice:

• Submit a written request (letter, secure message, or portal message, if available) that is signed by you or your legally authorized representative.

• Include your full name, date of birth, contact information, dates of service (if known), and a brief description of the records you are requesting.​

You may send your written request to Melanie Prescott (214-477-6945) at:

• melanie.prescott@gmail.com

• 14285 Midway Road, Suite 130, Addison, Texas 75001

Your request will be processed in accordance with Texas law and applicable federal privacy regulations.​

If you have questions or concerns about a Texas-licensed behavioral health provider, you may contact the Texas Behavioral Health Executive Council (BHEC) using the information on their Contact Us page.  ​Visit: https://bhec.texas.gov/contact-us/bhec.texas​

Other contact options listed on that page include:

• Mailing address: Texas Behavioral Health Executive Council, 1801 Congress Ave., Ste. 7.300, Austin, Texas 78701

• Main phone line: 512-305-7700

• Investigations/Complaints (24-hour, toll-free): 800-821-3205​

If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board. Detailed instructions about filing a consumer complaint can be found with the Texas Office of the Attorney General’s Consumer Protection Division. You may visit Consumer Protection complaint webpage to submit a complaint online: https://www.texasattorneygeneral.gov/consumer-protectionnowlogy​

You may also find additional instructions and contact information for the Consumer Protection Division on that webpage.